THE CRITICAL CONTROL DIFFERENCE
When disaster strikes and your life gets turned upside down, Critical Control responds immediately. We get called for the toughest, dirtiest and most technically challenging jobs that other companies walk away from. Our mission is to get you back into your property or operating your business as quickly as possible and on a predictable timeline. From dependable start times to handling your insurance claims to dedicated project managers, our approach makes a critical diffence to your successful disaster recovery.
CRITICAL
CONTROL’S 3
S’s
SOURCE
SOOT
SMOKE
At Critical Control we call them the 3 ‘S’s. In order to properly remediate fire damage we target these 3 agents in a property.
We first remove Source – where the fire first originated as well as materials like insulation and mattresses that hold smoke odor like a sponge.
Next come Soot and Smoke. These particulates are carcinogenic and hazardous to health. They carry strong odors and coat all surfaces as they spread. We use a combination of HEPA air scrubbers and hydroxyls to destroy the particulates and purify the air This is paired with thorough, targeted cleaning of all surfaces using specialized solvents, cellular sponges, etc
WHY PROPERTY OWNERS CHOOSE CRITICAL CONTROL
PAINLESS
You’ve gotten sucked into this world of insurance claims, adjusters, mitigation process and industry lingo. This isn’t most people’s world, and it’s easy to feel like you’ve lost your footing. With our extensive experience and breadth of knowledge, we have reps dedicated to advocating for you on your claim so that you get the coverage and support you deserve from your insurance.
SPEED
We have teams on standby at all times. So when a disaster strikes, we are ready. Our national response team can deploy within 4 hours of notification, bringing with us semi-trailers full of equipment and mobile response units.
TRANSPARENCY
Unlike companies that will keep you on their waitlist for weeks, we are upfront and honest about when we will be able to help you. If we are backlogged, we’ll let you know so that you can have a better shot with another company who may be able to help sooner.
ONE STOP SHOP
From start to stop. From initial mitigation to reconstruction we can be your one point of contact, eliminating the stress of having to transition and coordinate with multiple parties.
EXPERIENCE
Our teams have over 120 years of combined experience in disaster work. With state of the art equipment and processes, we tackle some of the most complex and challenging projects across the country. Our projects range from multi-story hotels, casinos, wineries, resorts, 100+ unit apartment complexes and office buildings as well as residential disasters.
REPUTATION
There’s a reason people trust us. We’ve earned it. Between our 5 star ratings on Google, Yelp, A+ BBB accreditation and hundreds of insurance adjusters, property managers and building owners that rely on us when they are most in need, Critical Control makes it a point to show up when you need us most.
WHEN YOUR PROPERTY IS DAMAGED BY FIRE
Having your home or property ravaged by fire is a devastating event that can completely upend your life or business. Our job is to get your life back to normal as quickly as possible.
Anxiety may be at an all-time high. But once the excitement dies down, and the fire trucks have left, you may find yourself wondering, “what now?”
Depending on the extent of the damage, you may need to secure temporary accommodations for your family or business and tend to any medical needs. The next important step is to contact a local professional fire restoration company. This is vital to do as soon as possible in order to mitigate any further damage. Breaches in the structure can allow elements or pests to cause additional damage, and any standing water from firefighting efforts or soot in the air can contribute to mold, mildew, and soot damage.
ASPECTS REMEDIATION AFTER A FIRE
When your home or structure is damaged by fire, our team of fire restoration expert are here, ready for dispatch, to step in and take over when the fire-fighters leave. The type of fire and extent of damage is unique in each individual case, but most projects involve some of the following:
Assess structural damage and stabilize the building to be sure the property is safe to enter. After a fire, the structure of a building may be severely compromised. We will inspect all around the building to take note of any such areas before entering the home. Then we will work to stabilize any dangerous areas so the structure can be safely accessed and work can begin.
Tarp and board up to prevent further damage during the restoration process. Fire damage may have compromised the roof, windows, or walls. Tarp and board-up services should be performed as soon as possible after the fire has been put out and the building is safe to enter. Boarding up and tarping prevents rain, wind, or debris from causing further damage, prevents pests from entering, and deters vandalism.
We’re here for you 24/7 and will respond quickly to your urgent needs. Our team has the experience and tools needed to take care of you in this time of crisis. We’re not a national corporation that dispenses help in a few days, we’re your neighbors. As locals who have lived through the repeated wildfires that have wreaked havoc across the North Bay, we take this personally. Our team is almost always able to show up the same day you call us, and we will care for your home and your belongings as if they were our own.
Mitigate further damage by working quickly to remove any standing water or areas of water damage. This a common post-fire problem if fire-fighters were working to save the property. In addition to mold and mildew which can form and spread quickly, water can also cause rust or corrosion to metal structures if not dealt with immediately. After removing standing water and drying all surfaces, we use large air movers and commercial dehumidifiers to draw out moisture that may have penetrated into wood or drywall. We may need to lift vinyl or laminate flooring to dry out the water that may have become trapped underneath before it damages your subfloor.
Quick removal of soot and debris. Soot in the air settles on surfaces and causes permanent stains. The more quickly it is removed, the better the chance of salvaging the surfaces to which it adheres. We will also remove all debris, items, and areas that were damaged beyond repair.
Removal of all personal items, damaged or not. Some of your damaged items may be able to be restored and this is often best done off-site, other damaged items may be beyond repair and need to be replaced. Even items that appear not to have suffered any damage may still be removed from the property to protect them until the building is completely restored. Fabric items like curtains and couches are particularly susceptible to mildew and will need to be worked with quickly. Depending on the item and the type and extent of damage, items eligible for restoration may need to be dried, cleaned, deodorized and touched up.
Addressing air quality and odor. After a fire, the smell of smoke can linger in the air for a long time. This air may be unsafe to breathe and unpleasant to smell. We use an air scrubber and an air mover to eliminate any remaining odors and make the air in your home safe to breathe.
Repair and restoration. Once the building is safe, clean, and dry, restoration work begins. This may involve the following and more:
a) replacing compromised structural support components,
b) replacing damaged drywall, carpet, or flooring
c) replacing damaged windows, doors, and hardware
d) painting
The Critical Control Family
Critical Control is a truly passionate team and a family dedicated to providing homegrown, local service. We are not a big national company with an impersonal presence. We began as a Sonoma County business and are proud of our North Bay roots. Although we are the fastest gowning remediation company in the area, we keep personal, one-on-one attention on your project as our top priority just as we always have.
HIGHLIGHTS OF A FIRE DISASTER RESTORATION PROJECT
Emergency
Call
Emergency Call
When you are in a safe area and ready for help you can call us anytime on our 24/7 hotline. Because fires can vary in complexity and severity our friendly staff will talk you through next steps based on your specific situation. We will schedule an inspection with you and promptly come out to visit your property.
Inspection
and Assessment
Inspection and Assessment
We realize most people have never had to deal with a fire loss. As the experts in this field we firmly believe in educating and helping to advise our clients so that they can make the best decisions possible. We will answer all questions you have as well as walk you through the next steps. Our IICRC certified team members are well versed in assessing and documenting damage to help you with insurance down the line.
Immediate
Stabilization
Immediate Stabilization
At this point we will start stabilizing the environment to prevent further damage and ensure we can recover as much material as possible. If the property has become exposed our team will board up and contain the site to help prevent looting and wildlife from entering.
Working with
Insurance
Working with Insurance
Due to our extensive industry experience, one of the unique benefits we offer our clients is having our team work on your behalf to get your claim approved through insurance. By hopping on phone calls, providing necessary documentation, etc. claims that we help push through have been approved on average 12 days faster than a property owner doing this alone. That means getting you back into your property a whole lot faster.
EXTRACTING & Drying
EXTRACTING AND DRYING
Fire sprinkler systems and firefighters can put quite a bit of water into a building. Our teams work on extracting and drying out the structure as affected materials from the fire can be further weakened by water. By using state-of-the-art dehumidifiers, air movers and other equipment we ensure this step gets completed promptly.
Removal of
Source, Soot & Smoke
Removal of Source, Soot & Smoke
At Critical Control we call them the 3 ‘S’s. We first remove Source - where the fire first originated and spread. Examples are charred and burned materials. Soot and smoke particulates are carcinogenic and hazardous to health. Carrying strong odors and coats everything as it spreads via air. We set up state-of-the-art hydroxyl machines to start neutralizing the smoke as well as HEPA air scrubbers with charcoal filters to purify and clear the air in your property. We then deep clean and wipe down the entire building's surfaces with specialized sponges and equipment to ensure soot and smoke and harmful particulates are removed completely.
Rebuild
Rebuild
Once the building is fully remediated, cleaned and safe our final step is to rebuild and repair any areas that were damaged from the fire. As licensed contractors we offer an end-to-end solution for our customers and will rebuild to get you back to pre-loss condition. From minor repairs such as drywall and paint to full kitchen and bathroom remodels we have teams dedicated to getting you back as quickly and easily as possible.
TOP RATED SERVICE IN THE NORTH BAY
RELIABILITY AND CONSISTENCY
There’s a reason people trust us. We’ve earned it. Between our 5 star ratings on Google, Yelp, A+ BBB accreditation and hundreds of insurance adjusters, property managers and building owners that rely on us when they are most in need, you can rest assured your project is in the best hands possible.
