The Most Responsive Storm and Water Damage Service
EAST BAY
NORTH BAY
PENINSULA
SACRAMENTO
“Excellent service from beginning to end From the minute they arrived, we knew we were in good hands. Everyone, from the office staff to the technicians, are courteous, friendly and professional. Repairing our home from water damage has been stressful. However, the high level of expertise and quick action from Critical Control has helped ease our frustration. We highly recommend Critical Control if you find yourself in the same, unfortunate situation.”
“Excellent service from beginning to end From the minute they arrived, we knew we were in good hands. Everyone, from the office staff to the technicians, are courteous, friendly and professional. Repairing our home from water damage has been stressful. However, the high level of expertise and quick action from Critical Control has helped ease our frustration. We highly recommend Critical Control if you find yourself in the same, unfortunate situation.”
4.9
(78)
LOCAL AND HERE FOR YOU
THE CRITICAL CONTROL DIFFERENCE
When disaster strikes and your life gets turned upside down, Critical Control responds immediately. We get called for the toughest, dirtiest and most technically challenging jobs that other companies walk away from. Our mission is to get you back into your property or operating your business as quickly as possible and on a predictable timeline. From dependable start times to handling your insurance claims to dedicated project managers, our approach makes a critical diffence to your successful disaster recovery.
WHY CHOOSE CRITICAL CONTROL
PAINLESS
You’ve gotten sucked into this world of insurance claims, adjusters, mitigation process and industry lingo. This isn’t most people’s world, and it’s easy to feel like you’ve lost your footing. With our extensive experience and breadth of knowledge, we have reps dedicated to advocating for you on your claim so that you get the coverage and support you deserve from your insurance.
SPEED
We have teams on standby at all times. So when a disaster strikes, we are ready. Our national response team can deploy within 4 hours of notification, bringing with us semi-trailers full of equipment and mobile response units.
TRANSPARENCY
Unlike companies that will keep you on their waitlist for weeks, we are upfront and honest about when we will be able to help you. If we are backlogged, we’ll let you know so that you can have a better shot with another company who may be able to help sooner.
ONE STOP SHOP
From start to stop. From initial mitigation to reconstruction we can be your one point of contact, eliminating the stress of having to transition and coordinate with multiple parties.
EXPERIENCE
Our teams have over 120 years of combined experience in disaster work. With state of the art equipment and processes, we tackle some of the most complex and challenging projects across the country. Our projects range from multi-story hotels, casinos, wineries, resorts, 100+ unit apartment complexes and office buildings as well as residential disasters.
REPUTATION
There’s a reason people trust us. We’ve earned it. Between our 5 star ratings on Google, Yelp, A+ BBB accreditation and hundreds of insurance adjusters, property managers and building owners that rely on us when they are most in need, Critical Control makes it a point to show up when you need us most.
WATER DAMAGE RESTORATION OVERVIEW
Water damage can happen when you least expect it and depending on the source, may go on unnoticed for some time. It’s important to call in a water damage remediation team as soon as you notice water, water damage, or a leak, both for the health and safety of the members of your household and to prevent any further damage.
Water damage can have many different causes such as:
- Burst or leaking pipes in walls or under sinks
- Failing appliances such as dishwashers, toilets, and washing machines
- Water entering from the outside such as into a basement through a ground-level window
- Water leftover from fire-fighting efforts
Here are some of the most common things we do ASAP:
DETERMINE THE SOURCE OF THE WATER
The first order of business is to make sure that the water has stopped. If the source is from plumbing, we may need to shut off water to the house and examine the pipes near the leak. Determining the source is important because some water may be toxic and will need to be handled in a different way. Sewage back-flow for example, or floodwater may require the use of special equipment and practices to make the home safe to enter again.
REMOVE STANDING WATER AND BEGIN DRYING PROCESS
If your house was flooded, we may need to bring in a pump to completely remove the water as well as large commercial dehumidifiers and air-movers and ensure that there is no water left. This is important since water left to sit can quickly begin to rust metal, deteriorate wood, and cause dangerous mold and mildew to grow.
DETERMINE THE EXTENT OF THE DAMAGE
If you were lucky enough to discover the water leak right away and call us asap, the damage done may be minimal, if you’ve had a hidden leak going on for days, weeks, or months however, or a flooding issue, the damage may be extensive and could involve not just replacing or repairing faulty pipes, water heaters, etc, but also cleaning or replacing flooring, drywall, and wood. We may need to lift flooring, remove carpeting, remove appliances and baseboard and more to discover the full extent of the damage. These measures are vital to ensure that no area of water damage, no matter how small, is left to spread mold spores or to compromise the integrity of your home.
DISPOSE AND REPLACE MATERIALS AND ITEMS
This may involve some demo work, removing and disposing of drywall, flooring and damaged subflooring, cabinetry in the case of an under sink leak, and then replacing these all with new materials, ensuring that the original integrity and appearance is restored. This could involve painting, replacing the baseboard, carpeting, or flooring, cabinets and restoring the appearance of finish work. In addition to restoring the damaged building itself, we will also restore damaged property where possible. We do what we can do prevent unnecessary replacement of building materials. However, if any rebuilding is needed, from minor to structural damage, we have you covered.
Some building contents such as furniture may be damaged beyond repair and will need to be replaced but others may simply need to be cleaned, dried, and have minor cosmetic touch-ups. Wherever possible, we will preserve and repair your original items without compromising safety.
The Critical Control Family
Critical Control is a truly passionate team and a family dedicated to providing homegrown, local service. We are not a big national company with an impersonal presence. We began as a Sonoma County business and are proud of our North Bay roots. Although we are the fastest gowning remediation company in the area, we keep personal, one-on-one attention on your project as our top priority just as we always have.
WHAT WE DO AFTER A WATER DISASTER
EMERGENCY CALL
AND DISPATCH
EMERGENCY CALL AND DISPATCH
As soon as you notice a water leak or potential water damage you call into our 24/7 hotline. Our friendly team members can walk you through any steps you can take such as shutting off water mains and helping to keep you safe such as leaving the premises if any electrical is exposed, etc. Within minutes of your call our crews will be on their way to your property with state of the art equipment and tools for both diagnostics and drying.
INSPECTION AND
ASSESSMENT
INSPECTION AND ASSESSMENT
With water damage, our most important job is to track the path the water has taken to in order to dry every last area. Our IICRC trained technicians use advanced tools such as thermal imaging, moisture sensors and temperature gauges to understand where the water has spread. Thermal cameras give us a chance to look ‘behind’ walls to see if there’s any water without having to cut and damage your property. After we’ve mapped where all the water went, we put together a drying plan and walk you through it. Once approved, our team can start work immediately.
EXTRACTION
AND REMOVAL
EXTRACTION AND REMOVAL
The total time it takes to fully dry a water job can be cut down by up to 80% with proper extraction and removal. By using some of the industry’s strongest vacuums and recovery systems we help ensure that any excess water is removed quickly and effectively. Materials that are unable to be saved will be removed at this point such as soaked or damaged drywall.
DRYING AND
DEHUMIDIFICATION
DRYING AND DEHUMIDIFICATION
After extracting all visible and pooling water, we go to work on the remaining moisture. Using specific drying techniques and patterns we set up industrial-grade dehumidifiers and air movers to dry out the building. While a lot of companies go the brute-force route and demo everything, our goal is to save everything possible. We have specialized equipment for every type of challenge - from pressurized air movers to dry hard-to-reach areas such as underneath cabinets, to cutting-edge floor mats that will allow us to save hardwood floors that are swollen from water retention.
REBUILDING
REBUILDING
When it isn’t possible to save everything, and drywall or other materials have to be removed we’ll replace it. As licensed contractors we offer an end-to-end solution for our customers and will rebuild to get you back to pre-loss condition.
From minor repairs such as drywall and paint to full kitchen and bathroom remodels we have teams dedicated to getting you back as quickly and easily as possible.
TOP RATED SERVICE
RELIABILITY AND CONSISTENCY
There’s a reason people trust us. We’ve earned it. Between our 5 star ratings on Google, Yelp, A+ BBB accreditation and hundreds of insurance adjusters, property managers and building owners that rely on us when they are most in need, you can rest assured your project is in the best hands possible.
