ABOUT CRITICAL CONTROL
Restoration Service
Critical Control is a family owned company. Headquartered in beautiful Petaluma, California the company now services a growing portion of the United States.
As a teenager in high school, Zac Copper (founder), started with a squeegee and a bucket of soap water. He went around knocking door to door offering window cleaning and other home services during the summer time to help raise money for college.
Initially called Northbay Maintenance, the business would be rebranded a few years later to Critical Control. After hiring several friends, the business continued to grow and the rest of the Copper family joined shortly thereafter.
As a family, they obsessed about the client experience and creating a company that they’d be proud to build together. Today, the business has grown to provide the highest caliber disaster recovery services to their residential and commercial clients across the nation.
Whether it’s being called out by governments and Fortune 500 companies to assist on complex projects across the nation, or helping their local communities on day to day emergencies such as pipe breaks, water damage, fires and more you’ll see the same family DNA embedded in everything we do.
Critical Control's Core Values
MAKE IT HAPPEN
Make it happen means never letting “no” be the answer. You’ll see our thinking caps on as we tackle some of the most challenging projects around the nation, our sleeves rolled up from not being afraid of the hard work, and our teams working hand in hand because frankly, nothing gets done without an amazing team.
ELEVATE
Elevate means challenging the status quo when you know it can be better. It’s the constant improvement and growth our team makes through peer groups, shared sessions, training and overall a desire to be the best in the industry. It’s a state of movement, not a destination. We realize Critical Control needs to be constantly elevating to keep up with changes in your business.
DO THE RIGHT THING
Do the right thing – they are 3 simple questions we expect every one of our team members to ask themselves while out on the job.
- Is the decision you’re about to make the right thing for the customer?
- Does the decision align with our purpose?
- Am I willing to be held accountable for the decision I made? If I had to stand up in front of my whole team and tell them the decision I made, could I look them in the eye and feel good about it?
It’s through this customer and value-centric lens that our company and entire team operates. It’s how we make sure we do right by our customers and can sleep soundly every night knowing Critical Control did the right thing.
Make it happen, elevate, do the right thing.
They are 8 short words, but they represent a lifetime of work. Critical Control’s Core Values call for an awakening and change in the restoration industry. From our teams on the ground, to the ones traveling the country this very minute, from our customer service representatives to our logistics and support teams, you’ll see our values hard at work for our customers.
Company History and Timeline
Summer of 2012
Zac goes around knocking door to door offering window cleaning and other home services to his community in Petaluma.
2013
Pressure washing the first commercial building the Buck Institute!
2014
The rest of the family including Claudine, Chloe, Tom and Jacqueline Copper join the family business.
2015
Lands first Government contract servicing the entire California Department of Public Health in Richmond, CA
October 2017
Tubbs wildfires hit Santa Rosa, CA. Critical Control jumps to the rescue and helps remediate local schools, 80 homes and several businesses.
November 2019
Kincade Fire affects Healdsburg, California. Critical Control is hired to help remediate local schools including the Healdsburg School.
February 2021
Texas Polar Vortex creates one of the worst property damage events in Texas’ history. Critical Control mobilizes and will spend 3 months helping the City of Austin and Dallas on homes and buildings throughout the area.
September 2021
Hurricane Ida will devastate much of New Jersey and New York. Critical Control gets called in by the City of Manville to help remediate their City Hall and other buildings. Over the course of 5 months they will remediate over 180 residential units as well as Pharmaceutical labs, apartment complexes, government buildings and shelters. To learn more visit this case study.
September 2022
Hurricane Ian hits Florida. Critical Control deploys to the heart of the storm and will spend 2 months in the Ft. Meyers area helping on local airports, hospitals and HOA communities.
January 2023
Another set of atmospheric rivers hits South San Francisco, California. Critical Control will help to remediate a 200,000 sq. ft. mission-critical power supply plant within 5 days. They will have 3 crews of 150 people working around the clock to get them back online.
TOP RATED SERVICE
RELIABILITY AND CONSISTENCY
There’s a reason people trust us. We’ve earned it. Between our 5 star ratings on Google, Yelp, A+ BBB accreditation and hundreds of insurance adjusters, property managers and building owners that rely on us when they are most in need, you can rest assured your project is in the best hands possible.
